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Episode 006: Brian Tompkins on the Patient Experience

By October 31, 2023Podcast
Episode Show Notes

Today we are going to the United Kingdom where our guest, Brian Tompkins, BSc (Hons), FCOptom, FBCLA, is going to share with us many of the elements that make his practice so successful.

Even though the optometric market in the UK is somewhat different than the US, you will find many of the programs he has put in place are similar to successful US practices. But, there are some new twists! Today you will hear about how a 134-year-old Victorian building, a 7,000 £ coffee machine, concierge service, social media, high technology, talented doctors and great people providing great service combine to make the magic of one of the most successful practices in England.

Brian’s practice, Tompkins Knight & Son Optometrists, was founded in 1868 and is located in North Hampton about 70 miles northwest of the heart of London. Brian will tell you that the success of the practice is a team effort supported by his co-director, Nicky Tompkins, two associate optometrists – Keyur Patel and Debra Grant – and finally his dedicated staff.

This podcast is produced by the fine folks at Eaglet Eye. If you think this podcast has value and you want to share it with a colleague, simply use the share link on your podcast player of choice. Check out to the link below to the Tompkins Knight and Son website. You will also find links to Eaglet Eye where you can learn more about the Eye Surface Profiler.

Admit it, you are most curious about that 7,000 £ coffee machine. OK! Then listen in to learn more about it.

Tomkins Knight and Son Optometrists website –
Tomkins Knight and Son Optometrists Facebook –

Eaglet Eye website –
Contact Eaglet Eye for a virtual demonstration –

Is there someone you would like to us to interview for the podcast? Is there subject matter you would like us to explore? Contact me… Ted Newill at with your thoughts.